Is shipping really free if I get 2 pairs or more?
Yes, and everyone knows the best shipping is the kind you don’t have to pay for.
When do you ship?
We ship every day of the week and sometimes Saturdays depending on how our carefully trained reindeer are feeling.
Will they shrink when I wash them?
We actually make these a little bigger on purpose to account for shrinkage, which means they will perform better after the first wash or two. Make sure you tumble dry at a low heat setting to prevent excessive shrinkage!
What sizes are available?
Medium: 6 – 9
Large: 9.5 – 12.5
XL: 13 – 15.5
Medium: 7 – 9
Large: 9.5 – 12
Our socks are unisex and it has been adjusted to your shoe sizes in US measurements.
What if I fall in between sizes? Let’s say, my shoe size is 9.5, should I get size medium or large?
Most of our customers pick the larger size when they want a more loose fit instead of snug fit. But if you picked something that doesn’t fit, we can always exchange them for you 🙂
Why are your socks so expensive?
You wouldn’t compare the price of a 5-star hotel to a 1-star hotel, would you? That’s right, we are here to provide your feet with 5-star comfort with our ergonomic design and high-tech material that you can’t get from the 1-star socks.
Is your website and payment secure?
Yes, our website is secure with the most updated security software. We can go technical but socks is more of our thing.
What is your Return & Exchange Policy?
We want you to be as happy wearing your Neverquit as we are making them. That’s why our Happiness Guarantee covers free returns (including free shipping) with no time limit. If you’d like to return your Neverquit, please reach out to us.
Why zinc-oxide and not silver?
Silver is toxic, zinc-oxide is not. We can’t have you dying of silver poisoning, can we?
How do I wash your amazing socks?
Because our material is special, it requires one cycle of wash before wearing to unlock the hidden features. Any standard wash with cold water is fine. Tumble dry at low heat (or dry flat) to prevent shrinkage and wash them inside out, otherwise you may cause threading.
Will these pill over time?
We designed these socks to be far less prone to this issue than other cotton socks and our competitors. However, due to the nature of the fibers we use, they will eventually start to pill. However, this will not affect the core functions of the sock or the anti-bacterial properties it offers.
What are your socks made of?
We spent a lot of time finding a good material mix!
Probably more time than we should have, but hey, we love socks and we wanted to make the best socks available. Our socks are made with high quality combed cotton, ultra-soft lyocell, nylon, and lycra spandex…oh and a bit of magical dust for good measure!